Case Resolution Services

The Centre for Human Rights, Equity and Inclusion (REI) strives to provide and assure excellence in the fair resolution of human rights-related conflicts and complaints from faculty, staff, and students.

REI responds to York student, faculty, and staff inquiries, concerns, and complaints relating to breaches of provincial human rights legislation and/or York human rights policies and procedures, including but not limited to matters related to age, race, citizenship, creed, disability (incl. mental health and addictions), family status, marital status, gender identity/expression, sex, and sexual orientation.

York University has a procedure for dealing with complaints of harassment or discrimination that our team follows. REI processes most complaints and allegations in an informal and non-adversarial manner and using a variety of alternate dispute resolution mechanisms.  By ‘working together,’ we solve issues from a united front, and empower community members to become pro-active in the prevention of and the timely resolution of complex human rights issues.

Our one-on-one interactions allow us to provide more precise information and guidance relating to York’s human rights policies and provincial human rights legislation. While we strive to educate as well as defuse contentious situations, we do advise of formal options such as mediation and/or investigation in accordance with established University policies, practices and collective agreements should an early resolution not succeed.


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Have a Human Rights related question, concern, or complaint?

We offer free and confidential consultation to members of the York community.

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Contact us to arrange an appointment with our office!

Leave us your name and email or phone number, and we’ll get back to you within three business days.

telephone Voice: 416-736-5682

email Email:

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Talk with one of our team members!

Options for complaint resolution may include:

  • Informal Resolution: Includes information gathering and clarification, or early resolution (i.e. apology).
  • Mediation or Alternative Dispute Resolution: Face to face or other forms of mediation and dispute resolution such as facilitated meetings / discussions, etc.
  • Formal Complaint and Investigation: Assisting complainant with the formal written complaint and informing of the process.

You may bring a person for support.

REI does not advocate for any party and does not provide legal advice.