Case Resolution Services

Confidentiality, Impartiality, Procedural Fairness

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Voice: 416-736-5682

Have a Human Rights related question, concern, or complaint?
We offer free and confidential consultations to members of the York community. Talk with one of our team members!

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The Centre for Human Rights, Equity and Inclusion (CHREI) strives to provide and assure excellence in the fair resolution of human rights-related conflicts and complaints from faculty, staff, and students.

CHREI responds to concerns, and complaints under :

  1. Provincial human rights legislation and
  2. related York policies and procedures, including but not limited to questions of discrimination on the grounds of age, race, citizenship, creed, disability (incl. mental health and addictions), family status, marital status, gender identity/expression, sex, and sexual orientation.

Alternative Dispute Resolution

CHREI provides informal and non-adversarial services using a variety of alternate dispute resolution mechanisms. By ‘working together,’ we solve issues from a united front and empower community members to become proactive in the prevention and the timely resolution of complex human rights issues. Our team is also available to provide one-on-one advice and consultative assistance to members of the community.

While we strive to educate as well as defuse contentious situations, we also offer options to resolve formal complaints such as mediation, investigation, and adjudication in accordance with university policies, procedures, and collective agreements should an early resolution not succeed.


Options for complaint resolution may include:

  • Informal Resolution: Includes information gathering and clarification, or early resolution (i.e. apology).
  • Mediation or Alternative Dispute Resolution: Face to face or other forms of mediation and dispute resolution such as facilitated meetings/discussions, etc.
  • Formal Complaint and Investigation: Assisting complainant with the formal written complaint and informing of the process.
Contact us to arrange an appointment with our office!
Leave us your name and email or phone number, and we’ll get back to you within three business days.
All questions and discussions are kept confidential as per applicable laws.

Where a human rights concern is being raised, our focus is on informal remedial mediation, alternative dispute resolution options, and where warranted, formal complaint and investigations.

You may bring a person for support.

CHREI does not advocate for any party and does not provide legal advice

There is no risk of reprisal for contacting us.
CHREI also plays an important role in supporting the work of The Centre for Sexual Violence Response, Support & Education Office (The Centre) by processing matters under the Sexual Violence Policy.